Support Portal

Troubleshooting

• ★ Need further assistance? Complete the troubleshooting form
• How to Whitelist Email from KnowledgeConnex
• I am not able to access the Course Content
• I am not seeing the website changes
• I can not see the selections (radio buttons/checkboxes) when completing the online survey or ballot.

AHIMA Domains for Continuing Education Units (CEUs)

• ★ Are CEs automatically uploaded to the AHIMA CEU Center?
• AHIMA Health Informatics and Information Management (HIIM) Domains

Contact Us

• ★ I do not recognize a charge on my credit card statement.
• Mailing Address

Learning Management System (LMS)

• ★ How to Use PowerPoint to Create an .MP4 Recording

Meetings

• ★ I need the meeting CE form.
• Does AAPC recognize AHIMA CEs?
• I need to change/revise my meeting registration.
• I need to cancel a meeting registration.
• How do I access the meeting handouts?
• How do I enter CEUs without AAPC index #'s on the CE certificates?

Payment

• ★ Credit Card Information Stored in Browser
• I need a copy of KnowledgeConnex's W-9 or tax ID number.

Meeting Mobile App

• Can I or my audience view my app on a computer?
• How does a user on mobile change their push notification settings?
• How can I send a message, reminder or push notification to all attendees?
• How can I view the app on my phone or tablet?
• My Schedule
• How do I get a photo to show up next to my News Feed posts?

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BaseCamp

• ★ What is Basecamp (Videos and Feature Overview)
• ★ Can't login and/or can't reset password
• Learn more about how to Add and Remove users
• Learn more about your Profile
• Learn more about Notifications
• Learn more about Docs & Files

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Applications

Social Media

• How To Grant Admin Access On LinkedIn
• How To Grant Admin Access on Facebook